Clear expectations before moving day.

Website estimates

Instant website estimates and example price ranges are planning guides, not binding quotations. They depend on the locations, inventory, access, crew, vehicle and other details supplied. A fixed price is guaranteed only when NextWave confirms it in writing for an agreed scope.

When a booking is confirmed

Submitting a quote or booking request does not reserve a date. A booking is confirmed only when NextWave accepts the date, start time or arrival window, crew, vehicle, scope and pricing in writing. That confirmation, together with any later agreed changes, controls the booking.

Hourly moves

For standard hourly work, the selected package rate includes GST and the stated crew and truck. Unless your written confirmation says otherwise, billable time starts when the crew begins work at pickup and finishes when the agreed moving work is complete, subject to the stated minimum booking time.

Accurate job information

Please disclose all pickup and delivery points, stairs, lifts, long carries, parking restrictions, building rules, heavy or high-value items and the full moving inventory before confirmation. Missing or changed information can affect timing, vehicle capacity, safe handling and price. We will discuss material changes before carrying out additional work.

Access and customer preparation

You are responsible for arranging lawful access, parking permissions, lift or loading-dock bookings and safe access paths unless another arrangement is confirmed. Items should be ready and appropriately packed unless packing is included in the agreed scope.

Care, safety and delays

NextWave may pause or change a handling plan where conditions are unsafe or materially different from those disclosed. Traffic, building access, weather and other circumstances outside reasonable control can affect arrival and completion times; we will keep you informed where practical.

Your consumer rights

Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including applicable consumer guarantees under the Australian Consumer Law. The ACCC explains consumer rights and guarantees.

Questions or changes

Ask us to clarify any term in your booking confirmation before moving day. Contact 1300 NEXTWAVE or bookings@nextwavemovers.com.au.

Last updated: 3 September 2026.